Terms and conditions

- These General Terms and Conditions regulate the relationship between Watergliders Azores Ocean Adventures Lda (the Company) and its Clients.
- From the moment your booking is confirmed, the following conditions form the basis of your contract with Watergliders Azores Ocean Adventures Lda and, by default, you assume full knowledge and acceptance of them.

Responsibilities of the company

- The Company shall provide the services to the Client in accordance with the reservation and shall allocate adequate resources to the services to enable compliance with generally recognized practices and standards.
- The Company must cooperate with the Client in all aspects related to the services.
- The Company must ensure that its staff are competent and careful in carrying out the services, including compliance with all applicable health and safety regulations.
- The Company must, prior to the start date of the services, obtain and maintain at all times all necessary licenses and permits, all necessary insurance and comply with all relevant legislation in relation to the services.
- The Company is responsible for the safe conduct of its activities and may suggest an alternative adapted for this purpose. Only the Company (staff) will decide whether or not the conditions are safe and whether the activities are possible.
- The company accepts no responsibility for personal injury or the death of any participant, whatever the cause, unless negligence is proven.
- The company accepts no responsibility for death, injury or illness caused by events unrelated to our activities.

Obligations and knowledge of the client

- The client must be aware of the details and requirements of the activity. Specific conditions and requirements may apply.
- The Client must inform the Company, at the time of booking, of any medical conditions, pregnancy, mobility problems, illnesses, disabilities or allergies of any participant and of any medication or medical requirements that may be relevant to the scheduled activities. Failure to provide this information constitutes a breach of these terms and conditions and may result in the cancellation of the booking or the withdrawal of the participant from the activity in question without the possibility of a refund.
- For safety reasons and depending on the activities, pregnant women are not accepted, unless authorized by a doctor or health professional. For the same reasons, if the client does not fit the equipment provided, the activity may be refused. The measurement limits are described in each activity.
- The Company may apply the age restrictions described in each activity.
- The customer must behave in such a way as not to put themselves, other participants or staff at risk. Drugs or alcohol will not be tolerated and anyone who appears to be under the influence of drugs or alcohol will be removed from the activity without the possibility of a refund.
- During the activities, the Company may take some photographs and footage which can be used for different promotions and shared with other clients. If the client does not agree, they must inform the company.
- The company is not responsible for any loss or damage to personal belongings during the activity.
- All activities carried out by the Company are covered by Civil Liability insurance, which covers damage to property and non-patrimonial damage to third parties and clients, as well as Personal Accident insurance. To find out the specific conditions, the Client should contact the Company to request this.

Payments, changes and cancellations

- The reservation will only be effective upon full payment by the client. Other conditions may apply if previously agreed between the Company and the Client
- If the Company is forced to suggest a major change to the Customer's booking, the Customer will be informed as soon as reasonably possible. The Client will have the option of accepting the change or canceling the reservation and receiving a full refund of all amounts paid.
- The Company reserves the right to postpone the date of performance of the services, or to terminate the contract, if it is prevented from, or delayed in, performing its business by acts, events, omissions or accidents beyond its reasonable control, including, but not limited to, strikes, lockouts or other labor disputes (whether involving the workforce of the supplier or any other party), failure of a utility service or transportation network, act of God, war, riots, civil commotion, malicious damage, compliance with any law or governmental order, rules, regulations or directives, accident, breakdown of machinery, fire, flood, storm or default of suppliers or subcontractors. The Client will have the option to accept the change or cancel the booking and receive a full refund of all amounts paid.
- Cancellations made more than 48 hours before the start of the activity: full refund of the booking price. The refund may take up to 30 days (from the date of cancellation) to reach the Client.
- Cancellations requested less than 48 hours before the start of the activity or no-shows: total loss of the booking price. In specific situations, the Company may apply a different cancellation policy. The Client must be informed and give their acceptance.